Returns
Scott Gallery is committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not satisfied with your order, please contact me so I can make it right.
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. Scott Gallery will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by Steve Scott that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.
The user acknowledges that Customer Service related to the purchases made on the site will be provided by Steve Scott. Because each item is custom-made, all sales are final. Products are sold as-is. Returns are not accepted except under special circumstances with preapproval and authorization by Steve Scott.
At Scott Gallery, your satisfaction is our number one priority.
If your order is flawed because of a mistake on my part, I will replace it as quickly as possible at no additional cost to you. Quality is very important to me so I may ask you to return the order so I can take a look at the mistake.
If you made a mistake or changed your mind and wish to receive a refund, you must return the merchandise and a 50% return fee will apply. Please email Steve Scott at sscott@scott.gallery.
If your order should arrive in less than satisfactory condition, take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send to sscott@scott.gallery. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let me know whether you are seeking a replacement or a refund. Your request will be processed within 2-5 business days and you will receive an email letting you know your replacement is under production or your refund is being processed.
I strongly encourage you to return your item via a trackable method.
A return request must be submitted before returning merchandise to be eligible for a replacement. To submit a return request, please email Steve Scott at sscott@scott.gallery.
Returns for reasons other than Scott Gallery error will be subject to a 50% return fee. We reserve the right to issue store credit (rather than a refund).
Shipping charges on the original order will not be refunded if the entire order is returned. I am unable to issue refunds for return shipping charges. Please allow 3-5 business days once we receive your return for your refund to be processed.
Terms and Conditions
Welcome to Scott.Gallery. Our services and products are subject to the following Terms and Conditions. These Terms of Usage govern your access and use of this website. By accessing or using this Site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Usage. My website is owned and operated by Scott Gallery.
Scott.gallery reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
Privacy
You should review our Privacy Policy to understand our privacy practices.
Terms of Use License and Website Access
You are granted a limited, revocable license to access and make personal use of the website as our customer. However, you are not permitted to:
- Reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other content (“Website Content”) for any commercial purpose, except as expressly provided;
- Engage in any activity that interferes with the website or another user’s ability to use the website;
- Modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the services offered on the website; or
- Assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
- Any use of the website or Website Content that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.
Communication
You consent to receive communications from me by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you ordered or registered at my website. You may withdraw your consent to receive communications from us electronically by contacting me at sscott@scott.gallery.
Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Copyright
All Website Content is Steve Scott’s property or the property of our content suppliers and is protected by international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All Website Content that is not our property is used with permission. The arrangement and compilation of all Website Content is Steve Scott’s exclusive property and is protected by international copyright laws. All software used on the website is Steve Scott’s property or the property of our software suppliers and is protected by international copyright laws.
Acceptance of Order
Scott Gallery reserves the right to refuse or cancel any order. In such an event your sole recourse shall be the return of amounts paid by you related to such order (if any).
Sales Tax
Items ordered are subject to tax.
Shipping
Scott Gallery will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. Scott Gallery will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier.
Credit Card Transaction Processing
The user authorizes Scott Gallery to process payment for orders at the time orders are placed. This means the User’s credit card will be authorized and charged at that time. Orders will be fabricated and shipped within approximately 10-20 business days, 15-25 business days during the peak holidays season, of order acceptance. Shipping typically takes 1-10 business days. Expedited shipping is available.
Disclaimer
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.
Applicable Law
By placing an order with Scott Gallery you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Scott Gallery.
Contact
For any questions about Scott Gallery policies, please contact Steve directly through email.
